Frequently Asked Questions

A straightforward like-for-like boiler replacement typically takes one day (usually 6-8 hours). If additional work is required, such as moving the boiler's position, upgrading pipework, or installing a different type of boiler system, it may take 2-3 days.

We always provide a clear timeline during our initial survey so you know exactly what to expect.

The best boiler type depends on several factors:

• Combi boilers are ideal for most homes with 1-2 bathrooms. They provide heating and hot water on demand without needing tanks.
• System boilers suit properties with multiple bathrooms that need simultaneous hot water at high pressure.
• Heat only boilers work with existing conventional systems and are suitable for larger homes with high hot water demand.

During our survey, we'll assess your property and recommend the most suitable option for your needs and budget.

A combi (combination) boiler is a single unit that provides both central heating and hot water without the need for a separate water tank or cylinder. It heats water directly from the mains supply whenever you turn on a tap or need heating.

Benefits include:

• Compact size - wall-mounted, saves space
• Instant hot water - no waiting for tanks to heat
• No risk of running out of hot water
• Lower installation costs (no tanks needed)
• High efficiency - modern combi boilers are up to 93% efficient

Modern condensing boilers are highly efficient, typically achieving 90-93% efficiency. This means for every £1 spent on gas, 90-93p goes towards heating your home.

In contrast, older non-condensing boilers may only be 60-70% efficient, meaning they waste significant energy. Replacing an old boiler with a modern efficient model can reduce your heating bills by up to 30%.

All modern boilers are rated using the ErP (Energy related Products) system, with ratings from A+++ (most efficient) to G (least efficient).

In most cases, yes. However, there are some considerations:

• Changing from a heat only to combi requires removing cold water and hot water cylinders, which is usually straightforward
• Flue position - the new boiler may need a different flue route
• Gas pipe size - larger boilers may need a bigger gas supply pipe
• Water pressure - combi boilers require good mains water pressure

Our survey will identify any potential issues and we'll advise you on the best options for your property.

Boiler replacement costs vary depending on several factors:

• The make and model of boiler you choose
• The type of boiler (combi, system, or heat only)
• The output rating required for your property
• Whether any additional work is needed (pipework, flues, etc.)
• Your location in the UK

We provide transparent, itemised quotes with no hidden costs. Contact us for a free, no-obligation quote tailored to your specific requirements.

Yes, all our boilers come with manufacturer warranties. Warranty periods vary by make and model, typically ranging from 5 to 10 years, with some manufacturers offering up to 12 years.

The warranty covers the boiler itself against manufacturing defects. To keep the warranty valid, the boiler must be installed by a qualified engineer and serviced annually according to the manufacturer's requirements.

We register your boiler with the manufacturer upon installation, so your warranty is activated automatically.

Yes, we ask that you're home during the installation. This is for several reasons:

• To provide access to your property
• To discuss any questions that may arise during the work
• To show you how to use your new boiler before we leave
• To hand over documentation and warranty details

We understand that you may need to come and go, but we ask that you're available for the initial briefing and final handover.

Once you submit your enquiry:

• You'll receive an acknowledgement that we've received your request
• A member of our team will contact you within 24 hours to discuss your requirements
• If you're interested in proceeding, we'll arrange a home survey at a convenient time
• After the survey, we'll provide a detailed, itemised quote
• Once you approve the quote, we'll schedule your installation

We're with you every step of the way to make the process as smooth as possible.